Original Sardinian Filigree Silver Handcrafted Jewelery

PRIVACY POLICY OF GIOIA SARDA

1. Who is responsible for the processing of your personal data?

2. What kind of personal data do we process?

3. For what purposes do we process your personal data?

4. Why do we process your personal data?

5. Who do we share your personal data with? Is your data transferred outside the EU?

6. What are your rights?

7. How long do we keep your data?

8. How do we protect your data?

9. How to contact us?

10. What happens if we change our Privacy Policy?

 

Gioia Sarda recognizes the importance of protecting the personal data of users and customers of our website, mobile applications and our members. To this end, we have established procedures that guarantee the responsible processing of your personal data.

In this privacy policy we inform you about how we treat your personal data when you interact with us regardless of the channel or medium (online or in person), for what purposes we collect and use it, the rights and options you have in relation to the use of your personal data by us, with whom it can be shared, how long we keep it, etc. Please read carefully.

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1.Who is responsible for the processing of your personal data?

Gioia Sarda is a brand created by the self-employed worker Matteo Silanus, who has his tax residence at the following address:

• calle Lucero 11, Madrid - 28047 - Spain, with NIF Y0169213Q, email gioiasardaonline@gmail.com and telephone +393247426529

Matteo Silanus is the data processor of all Gioia Sarda users and customers and is therefore the person who determines the purposes and methods of processing your personal data.

 

Gioia Sarda does not have a data protection officer. If you have any questions or concerns regarding privacy or any questions regarding the personal data you have provided to us, please contact Gioia Sarda at any time gioiasardaonline@gmail.com.

You can contact the owner Matteo Silanus at the same address gioiasardaonline@gmail.com.

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2. WHAT KIND OF PERSONAL DATA DO WE PROCESS?

The personal data that you voluntarily provide to us, at any time, as a user or customer of Gioia Sarda, when you register to create an account on our website or when you request your membership in any other loyalty program can be classified as follows:

 

• Identification data: title, name and surname, the day of our meeting, your photograph, identity document, your postal address, your postal code, your telephone number, your email address.

• Billing information: billing address, your credit and debit card details.

• Product data: creating a wishlist and saving your sizes, your models, your favorite stores, your jewelry list.

• Contact details: If you contact us to report any problems with our website or to receive technical assistance or customer service, we may keep a record of your correspondence or conversations.

• Contests, sweepstakes or promotions: If you participate in any of the activities we organize, you may be asked for at least identification or contact information, as well as product information.

• Likes and preferences: If you have created an online account with us, we will process information about preferences and interests saved in this profile.

• Geolocation and / or navigation data: if you interact with us from a mobile device or the IP address and date and time of the visit or browser information. You can enable or disable location services in your device settings or browser settings. We use Google Maps to help you locate the Gioia Sarda logistics office in Sassari - Italy. See the following link for more information on Google Maps and its privacy policy:  http://www.google.com/intl/en/policies/privacy/ 

• Other data: any other data that you provide or share with us while using our services or while using our website or mobile applications.

• Mandatory data: We inform you that some of these data may be necessary for the provision of any of the services we offer. In this case, we will inform you in advance by identifying them as mandatory data.

• Other people's data. If you provide someone else's personal data, please make sure you can share this information with us. For our part, we will use all means necessary to inform that person about the processing of their personal data. In any case, we will limit ourselves to using said personal data only for the purpose for which you have provided it to us.

 

3. FOR WHAT PURPOSES DO WE PROCESS YOUR PERSONAL DATA?

We may process your personal data for the following purposes:

• Registration as a customer, user or member of Gioia Sarda. To identify you and manage your registration on our website or to be a member of our loyalty programs. In this case, the management of the register implies being able to contact you to carry out a review and update of your data, as well as being able to communicate changes that occur in our services, terms, conditions and policies, and / or any other type of administrative information.

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• To fulfill the contract that binds us to purchase or acquire any of our products. For purposes related to your orders, for example, to communicate the status of your orders or deliveries, fulfill your requests (such as answering any questions about our products), help you locate stores near you, place your orders, process your payment credit cards, for billing purposes and / or to provide you with the​​ customer care. Manage changes and returns and tickets or vouchers or send invoices.

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• So you can interact with other people. You can save any wish list you create and you can share it with other people. Any shipment you make to a friend is done at your own risk and with permission to do so. This shipment will not be made as a shipment from Gioia Sarda but as a shipment from you to your friend.

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• Customer service. To verify your identity and answer any questions you may have, as well as to process your request and offer you the​​ best possible service or inquire about the availability of a product, make a complaint. In this case, we can make various means available to you, such as a phone number, a chat, an e-mail address, our web form or WhatsApp.

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• Promotions. To allow you to participate in sweepstakes, contests, promotions and / or interactive elements of our services. Some of these activities have additional rules which may include additional information about how we use and disclose your personal information.

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• Commercial actions, advertising and personalized marketing of information on products and services. In this case we may use your data for the following purposes:

 

1. Offer you the advantages and services enjoyed by Gioia Sarda account holders or users of our services or our loyalty programs electronically.

2. To personalize your content on our website so that we can offer you personalized offers.

3. With your permission, we may contact you directly using the information you have provided (for example, by post, email, SMS, telephone or any other electronic means) for marketing, advertising and market studies.

 

This includes for example information on Gioia Sarda products, e-commerce activities, special offers and promotions.

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To be able to contact you to offer you information of particular interest to you, your general interaction with Gioia Sarda (among others, your purchasing behavior in our online store, your use of loyalty programs, the ratings and reviews of your products, the contact history with our customer service, results of clicks / open emails, web browsing behavior, participation in promotions or events).

 

• Internal purposes: quality analysis and surveys. To analyze the use you make of our website, mobile applications and products you purchase for statistical and internal analysis purposes. Furthermore, we may process your data to send you quality surveys or requests for opinion on a Gioia Sarda product or service.

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• Prevent and / or detect fraud. We may use your data to assess your creditworthiness, so we may use third-party creditworthiness files.

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• Social media. Our website offers plug-ins from various social networks. If you choose to interact with any social network, your activity on our website will become available to the social networks we interact with.

 

If you are logged in to any of the social networks identified on our website, the social network site may add this information to your profile. If you interact with any of the social plugins, this information will be transmitted to the social network site. If you do not want these data transmissions to take place, please log out of the social network site before accessing any of our web pages. We cannot prevent the collection of this data or the transmission of information via social plug-ins. Please read carefully the privacy policies of your social networks to obtain detailed information on the collection and processing of personal data by you, on your rights and on how you can obtain satisfactory privacy settings.

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4. WHY DO WE PROCESS YOUR PERSONAL DATA?

The legal basis for the processing of your personal data will depend on the purposes for which we use the data. Therefore, based on the purposes indicated above, the legal bases for the processing of your personal data would be the following:

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- Purpose: Registration as a customer, user or member of Gioia Sarda

Legal basis: We process your data according to the terms and conditions of use or the contract you accept at the time of registration.

- Purpose: to fulfill the contract that binds us to the purchase or acquisition of any of our products.

Legal basis: The processing of your data is necessary to fulfill the obligations that correspond to us in accordance with our General Terms and Conditions of Contract or Contract.

- Purpose: so you can interact with other people

Legal basis: the processing of your data is necessary in order to be able to comply with the provisions of the terms of use or the contract of use of our website or mobile applications.

- Purpose: Partner Gioia Sarda

Legal basis: When you ask us to be a member of Gioia Sarda or to participate in one of our loyalty programs, you accept conditions which are an agreement or a contract and the processing is necessary to fulfill that contract.

- Purpose: Promotions

Legal basis: in this case, the legal basis for the processing of your data in the context of this type of action may be the contract that binds us by accepting the basis of the promotion or, where applicable, the consent you give us at the time of participation.

- Purpose: Commercial actions, advertising and marketing and personalized information on products and services

Legal basis: in this case, the legal basis for the processing of your data in the context of this type of action is the consent we require when registering or linking to us.

We may also process your data on the basis of legitimate interest to create a profile that allows us to offer you specific products and services that we believe will be of interest to you.

- Purpose: customer service

Legal basis: The basis for the processing of data in the context of our customer service is our legitimate interest in responding to requests made to us and guaranteeing the satisfaction of our users and / or customers.

We may also process your data as part of these services under the contract that binds us, as long as you are a customer or user of the website or mobile applications.

- Purpose: Internal purposes: quality analysis and surveys

Legal basis: The basis for data processing for internal purposes is our legitimate interest in improving and offering you the​​ better as a user or customer.

- Purpose: to prevent and / or detect fraud

Legal basis: The basis for data processing in the context of fraud prevention actions is our legitimate interest in ensuring a secure relationship with the user or customer.

- Purpose: social networks

Legal basis: in this case, the legal basis for the processing of your data in the context of this type of action is the consent you give us when you provide us with your data.
We may also process your data as part of these services under the contract that binds us, as long as you are a customer or user of the website or mobile applications.

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5. WHO DO WE SHARE YOUR PERSONAL DATA WITH? IS YOUR DATA TRANSFERRED OUTSIDE THE EU?

Your data may be communicated or transferred to:

• Competent bodies and authorities in fulfillment of a legal obligation or in defense of Gioia Sarda's interests.

• Financial institutions in order to carry out all actions relating to payments and billing and fraud prevention.

• To other entities in the context of preparatory and auditing actions and deeds prior to commercial transactions of any nature, such as, but not limited to, merger, demerger, global disposal of assets and liabilities, contribution or transfer of business or business unit activities of company, or any business and / or corporate restructuring operation of a similar nature, and / or replacement of the activity, provided for by commercial legislation; as well as in the context of the aforementioned commercial transactions.

Furthermore, we collaborate with suppliers to whom, in order to fulfill the intended purposes, we allow access to your personal data. Such access does not imply the transfer of data. Among these suppliers, by way of example, we point out: carriers, financial entities, technological services.

It may happen that some of the suppliers or service providers we work with are located outside the economic area and therefore there is an international transfer of data. In this case, Gioia Sarda will take all necessary legal measures to guarantee the transfer of the data. In these cases, the measure that Gioia Sarda usually applies is the signing of the corresponding standard clauses.

 

6. WHAT ARE YOUR RIGHTS?

You provide us with your personal data on our website or in other channels on a completely voluntary basis. If you choose not to provide us with the requested information, you may not be able to take advantage of some customer benefits.

You can access and change your personal data at any time by logging into your account on the website and entering your account profile data. Click on "My Profile" or "My Account" to access and modify your personal data.

In general, you can write to us at the email indicated in the request for each right simply indicating the reason for your request and the right you want to exercise. In the event that we deem it necessary to be able to identify you, we may request a copy of a document proving your identity. Your rights are as follows:

- Right to request access to their personal data

You have the right to access some of the personal data you provide to Gioia Sarda, requesting the same information by email: gioiasardaonline@gmail.com.

You can also access your personal data by logging into your Gioia Sarda account on www.gioiasarda.com and entering your account profile data. Click on "My Profile" or "My Account" to access your personal data.

- Right to rectify and / or cancel your personal data

You have the right to request the rectification, deletion or blocking of your personal data that we have stored. To do this, you need to send a request to our email gioiasardaonline@gmail.com. We will proceed to fulfill your request promptly upon receipt and will contact you if for any reason we are unable to do so.

- Right to restrict the processing of your personal data

You have the right to restrict the processing of your personal data in special circumstances. Contact us via the email gioiasardaonline@gmail.com to request the limitation of the processing.

- Right to data portability

You have the right to receive your personal data (only those concerning you) in a structured format, commonly used and readable by an automatic device ("data portability") and to transmit them to another data controller. Contact us by email gioiasardaonline@gmail.com to request data portability. 

- Right to object to the processing of your personal data for commercial, advertising and marketing purposes and to cancel your subscriptions

You have the right to ask us not to process your personal data for commercial, advertising and marketing purposes even when the processing is based on a legitimate interest pursued by Gioia Sarda. You can exercise your right to object at any time by contacting us through the e-mail gioiasardaonline@gmail.com or through the mechanisms that are made available to you in each of the commercial, advertising and marketing messages you receive.

In the emails that Gioia Sarda sends you with newsletters or marketing contents, the possibility of canceling your subscriptions is included by following the instructions indicated in the same email. If you do not wish to receive emails from us, simply click on the unsubscribe link and we will stop sending you emails.

All other messages you receive from us (such as maintenance announcements or administrative notifications) can only be stopped by deleting your account. These messages are part of the user accounts and the corresponding use of our web pages. Contact us via this email: gioiasardaonline@gmail.com to delete your account.

- Right to withdraw consent at any time

You have the right to withdraw your consent to the processing of your personal data by us at any time. However, the withdrawal of consent does not affect the lawfulness of the processing based on the consent prior to the withdrawal. Contact us at gioiasardaonline@gmail.com to withdraw your consent.

If you wish to withdraw your consent to receive promotional information and offers in general - even by post, e-mail, text message, telephone or any other electronic means -, you can do so at any time by sending a request via the email address gioiasardaonline @ gmail .com. If we are unsure of your identity, we may ask you to provide us with identification documents.

- Right to lodge a complaint with the Spanish Data Protection Agency

Finally, we inform you of your right to lodge a complaint with the competent data protection supervisory authority, in particular with:

The Spanish Data Protection Agency ( https://www.aepd.es/es ).

Conditions and / or limitations of your rights:

The rights indicated above may be subject to conditions or limitations, as they depend on the specific circumstances of the processing activity.

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7. HOW LONG DO WE KEEP YOUR DATA?

Gioia Sarda will not keep your personal data for a period longer than that necessary to achieve the purposes for which they are processed as part of the following processing activities and following the guidelines established in our internal data retention policy:

- Purpose: Registration as a customer, user or member of Gioia Sarda

Retention period: We process your data until you decide to stop being a customer, user or member of Gioia Sarda. The maximum retention time of your data in these cases is five (5) years after your last interaction with us or request for withdrawal or cancellation.

- Purpose: to fulfill the contract that binds us to the purchase or acquisition of any of our products

Retention period: The maximum retention time for your data in this case is five (5) years after your last interaction with us or request for withdrawal or deletion.

- Purpose: Promotions

Retention period: The maximum retention time for your data in this case is five (5) years after your last interaction with us or request for withdrawal or deletion.

- Purpose: Commercial actions, advertising and marketing and personalized information on products and services

Retention period: The maximum retention time for your data in this case is five (5) years after your last interaction with us or request for withdrawal or deletion.

- Purpose: customer service

Retention period: The maximum data retention time in this case is two (2) years from the resolution of the query.

- Purpose: social networks

Retention period: The maximum data retention time in this case is two (2) years from the resolution of the query.

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Gioia Sarda reserves the right to extend the retention period provided in cases where the retention of data is necessary to guarantee the defense of one's rights and interests or the fulfillment of legal obligations.

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8. HOW DO WE PROTECT YOUR DATA?

We take appropriate technical and organizational measures to protect personal data from any accidental or unlawful destruction, loss or alteration, from any unauthorized use, communication and access (especially in cases where the processing involves the transmission of data through a network), and any other illegal form of treatment and improper use.

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9. HOW TO CONTACT US?

Do not hesitate to contact us with any questions about our privacy policy or the processing of your personal data.

Gioia Sarda by Matteo Silanus

calle Lucero 11

28047 Madrid

España

VAT no .: Y0169213Q

Tel .: +393247426529

Email: gioiasardaonline@gmail.com

 

10.WHAT HAPPENS IF WE CHANGE OUR PRIVACY POLICY?

Gioia Sarda is committed to respecting the fundamental principles of privacy and data protection. Therefore, we periodically review our privacy policy so that it is up to date and compliant with data protection principles at all times. This privacy policy may be subject to change when necessary to adapt to the latest advances and new opportunities on the Internet and to comply with current legislation at any time. Any future changes to our privacy policy will be posted on this page and, where appropriate, notified to you by email.

 

 

Last updated March 29, 2021

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COOKIE POLICY

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Gioia Sarda in the person of Matteo Silanus, with tax domicile Calle Lucero 11 - Madrid- España and NIF: Y0169213Q, acts as manager and manager of the website. Gioia Sarda informs through this Cookie Policy of the use made of cookies and similar technologies that are installed on the devices of clients and users following the use of the website.

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1. WHAT ARE COOKIES?

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Cookies are small files that contain certain information about the user's navigation through the website and / or mobile applications. Cookies are sent to the user's browser, installed and stored on his computer once the Cookie Policy has been accepted.

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In addition to cookies, this policy applies to any other technology similar to cookies that can be used by Gioia Sarda such as (pixel, google analytics or klaviyo).

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The Gioia Sarda website uses cookies to remember your preferences (for example, it can remember which page of the Gioia Sarda shop you have visited, so that your next visit is more convenient by showing you information about what you have previously visited, or for example you can keep the products in the cart).

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You can choose the configuration of cookies through the cookie configuration panel and even if you do not wish to install any cookies, with the exception of those strictly necessary to be able to access the Gioia Sarda site in a basic way and which are necessary for its operation. , you can disable it at any time through the same settings panel.

 

2. TYPES OF COOKIES

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The cookies we use are as follows:

• Strictly necessary cookies: These cookies are necessary for the website to function. These cookies cannot be disabled on our systems. They are usually only set in response to your actions when requesting services, such as setting your privacy preferences, logging in or filling out forms. You can set your browser to block or warn you of these cookies, but some areas of the site will not work. These cookies do not store any personally identifiable information.

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• Analytical and / or measurement cookies: these cookies allow you to count visits and traffic sources in order to evaluate the performance of the website and improve it. They help us to know how the website is used, which sections are more or less visited and, at the same time, to be able to offer you information about our products and services that may interest you while browsing the website or in a specific way through any means. automated. In the latter case, we will proceed if we are authorized to do so.

 

• Functional cookies: these cookies allow for better functionality and personalization. They can be set by Gioia Sarda or by third party suppliers whose services we have included on our pages. For example, with this cookie we can offer a more agile and close service when visiting certain web pages.

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• Behavioral Advertising Cookies: These cookies may be set via the website and mobile applications by our advertising partners. They are based on the unique identification of the browser and the Internet device in order to be able to offer you personalized advertising. We can show you personalized advertising based on your profile as long as you expressly authorize the use of advertising cookies.

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• Third party cookies: in this case we collaborate with different suppliers that allow us the functionality of personalized advertising. Below you can see the list of cookies and the providers that provide them: in our case  Google Analytics (más información en https://marketingplatform.google.com/intl/it/about/analytics/ y on privacy policy en https://marketingplatform.google.com/intl/it/about/ ), Facebook Pixel ( más información en https://developers.facebook.com/docs/facebook-pixel/implementation/gdpr/ y on privacy policy en https://www.facebook.com/policies/cookies/) and Klaviyo (más información en https : //www.klaviyo.com/legal/privacy-notice)

 

• Session cookies: Many cookies are "session", which means that they disappear as soon as the session is terminated (when the browser is closed).

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• Persistent cookies: which means they will be stored on your computer for a while.

 

This list will be updated as the services offered on the website and the cookies used for this purpose change.

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3. HOW CAN YOU CONFIGURE COOKIES AND REVOKE CONSENT?

 

When the user accesses the web page for the first time, a window is displayed in which he is asked to indicate whether he accepts cookies or whether he wishes to reject them.

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If you accept third-party cookies and subsequently wish to delete them, you can use the cookie deactivation tools of the different browsers or through the system enabled by these third parties for this purpose.

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4. HOW CAN COOKIES BE DISABLED BEFORE AND AFTER?

 

The user can preventively refuse the possibility that cookies are used on his computer by configuring his browser, but this will result in a less satisfactory browsing experience that could also be faulty. For more information on disabling cookies, see the guidelines for disabling cookies provided for any of the four most used browsers:

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Firefox

Chrome

Safari

Internet Explorer

Opera

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If you wish to delete them later, you can use the cookie deactivation tools of the different browsers or through the system enabled by these third parties.

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5. MODIFICATION OF THE COOKIE POLICY

 

Gioia Sarda may update this cookie policy starting from the date of its publication. We recommend that you regularly review the Portal to ensure that you are aware of any changes.

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Last updated on March 29, 2021.